• What is your usual order processing time?
All orders are processed & shipped within 1 business day.
• How are the goods sent?
Goods are sent by a reputed & reliable courier company like UPS or FedEx.
• When should I expect the ordered goods?
Goods are usually delivered within 5-7 business days from the shipping date.
• It is beyond the expected shipping date & I have still not received my order, what should I do?
If order delivery has been delayed beyond the expected date, drop us an email using our Contact Us page. The delay could be because of some problem in the address or a delayed flight. Whatever be the reason, we would look into it.
• What are your shipping charges?
We were able to negotiate with the shipping companies for some of the lowest shipping charges. The shipping charges for one shirt/blouse/skirt/pants is usually USD 9.95 & for one coat/vest/cloak, it is USD 14.95.
• I need to track my order; can you send me a tracking number?
Of course, we can. Just drop a request for tracking number using our Contact Us page. The tracking number would be sent to you at the soonest. Note: Remember to indicate your Order ID when sending the request.
• My item was damaged during shipping. Now what?
No need to worry. We would help you place a claim with the shipping company & get the refund. Shipping companies like UPS are actually very quick with such claims.
• Do you ship to UK, Australia, Greece, Turkey, Finland & Zebraland?
Yes, yes we do provide WorldWide Delivery for our products.
• When is the cooling-off period for Returns/Exchanges?
All claims should be submitted within 14 days of receiving the items.
• Who handles the returns?
We can handle the returns, however, we advise the merchants to handle returns as it increases customer confidence.
• Do you charge any Re-stocking fee?
No, unlike any online retailers, we charge No Restocking Fee.
• What your return & exchange policy?
We have a customer-friendly policy. If the goods were defective, or the item received was not in accordance with the order or you ordered the wrong item/size; in either case, we would refund the product or exchange the product (no re-stocking fee charged). All claims should be submitted within 14 days from delivery.
• Who would pay for the shipping?
The shipping would be paid by us only if the products are defective or the wrong items were delivered because of our fault.
• Do I need a Return Merchandise Authorization (RMA)?
No RMA is required. Drop us an email (using our Contact Us page) regarding the issue & we will guide you through the entire process.
• I need to exchange my ordered goods, how should I proceed?
Drop us an email (using our Contact Us page) regarding the issue & we will guide you through the entire process.
• What payment methods are available?
We accept payment through Credit Cards & Paypal.
• Is my financial information like Credit Card number secure with you?
Frankly, we never get to see your financial details. All Credit Card transactions are processed on secure pages of Paypal & we are notified only about the payment received into our Paypal Account.
• I do not have a Paypal account; can't I use my Credit Card?
Yes, Paypal offers an option to complete the payment without registering with Paypal. Look for "Don't have a Paypal Account?" after pressing the Confirm Order button. Enter your Credit Card details & you are done!!
• Can I trust Paypal?
Of course, you can. Paypal is one of the most reputed & recognized brands in online Credit Card processing. It is owned & managed by eBay, the biggest online auction company.
• Which Credit Cards can be used?
We accept VISA, MasterCard, Discover & American Express.